Data deletion guide

Who provides TimeTrack

TimeTrack by SIPL and TimeTrack Scanner by SIPL are provided by Sai Infratel Private Limited under the public brand SIPL India.

Support and privacy enquiries: info@sipl.pro

Request account or data deletion

For TimeTrack by SIPL or TimeTrack Scanner by SIPL, email info@sipl.pro with your account email, workspace name and what you want deleted. You can make this request even if you cannot log in or no longer have the app. We will verify your identity and authority, explain any required retention and coordinate employer records with your workspace owner. Do not send passwords, verification codes or face photos.

Submitting a request starts verification; it does not silently erase another person's or employer's records. Account closure removes your personal login and profile. Necessary employer, security and deletion records are assessed separately, as described in the Privacy policy.

Attendance history

1. Ask the workspace owner to open Settings → Delete attendance and verify MFA.
2. Choose branches and closed dates, review the exact counts and export first if appropriate.
3. Acknowledge permanent replay blocking and report invalidation, give a reason and type DELETE.
4. Keep the receipt. Live database purge, offline device erasure and backup expiry have separate statuses.

Account, employee and biometric data

For a personal login closure request, open Account security → Review account closure. Owners must transfer business ownership first. Requests can be withdrawn before final confirmation. Permanent closure separately requires the current password, an authenticator code and typing CLOSE; workspace access and the personal login end while employer records remain. Employer attendance, employee profiles and biometric erasure have separate processes; qualified biometric-template erasure remains unreleased.