Terms of use

Who provides TimeTrack

TimeTrack by SIPL and TimeTrack Scanner by SIPL are provided by Sai Infratel Private Limited under the public brand SIPL India.

Support and privacy enquiries: info@sipl.pro

Using TimeTrack

TimeTrack is a workplace-management and attendance service provided by Sai Infratel Private Limited under the SIPL India brand. These terms apply to the website and both TimeTrack apps. Use the service only if you are 18 or older and authorized by the relevant business. Your organization may have a separate written service agreement; that agreement controls its commercial arrangements.

Accounts and authorized use

Provide accurate information, use only your assigned access and keep credentials private. Workspace owners are responsible for authorizing staff, managing access and ensuring they may lawfully provide employee information. Do not bypass security, impersonate another person, submit unlawful content, enroll a face without the required notice and consent, or use the service to monitor someone without authorization. Report suspected misuse to info@sipl.pro.

Attendance, devices and review

Use a shared Scanner only for its authorized branch. Camera attendance depends on enabled features, current permission and an approved device setup. A queued event or successful upload is not necessarily finalized attendance. Review exceptions and correct records through the authorized process before relying on reports. Keep pending device data until synchronization is confirmed. A manager-approved manual process is available when scanning is unavailable or declined. Do not make consequential employment decisions solely from an unreviewed automated result.

Downloads, service access and availability

Both apps are free to download. Downloading an app or requesting a demo does not purchase a workspace subscription or create an entitlement to paid services. Any service charges must be separately disclosed and agreed before purchase. Available features depend on your workspace plan, permissions, connectivity and supported device. We may maintain or update the service and restrict access to address misuse or security concerns. No uninterrupted-service or universal biometric-accuracy guarantee is made.

Plans, payment and included setup

Each annual package covers one business workspace for 365 days. Your quotation states the plan, branch, paired-scanner and active-employee limits, applicable taxes, any agreed one-term discount, and actual start and expiry dates. Setup is included. Hardware and on-site services are quoted separately. We activate a paid term after verifying payment against the agreed quotation or invoice. Downloading either app does not make a payment.

Support

Contact info@sipl.pro for setup and product support. Support hours are Monday to Saturday, 10 am to 6 pm India Standard Time, excluding notified holidays. Our target is a first response within one working day during this schedule. This response target is not a guaranteed resolution time or a 24-hour support service.

Seven-day software refund

You may request a refund of your software subscription payment within seven days of the paid subscription being activated. Email info@sipl.pro with your business name and invoice or payment reference. Do not send passwords or authenticator codes. We verify the payment and coordinate the refund with you. Hardware and separately quoted services follow their own written terms. Refund requests and account or employee-data deletion are separate processes; the Privacy policy and Data deletion page explain deletion. Applicable statutory rights remain unaffected.

Renewal and cancellation

Renewal is arranged through a quotation or invoice with your agreement. We do not automatically debit or charge you for renewal. A special offer applies only to the agreed subscription period unless a new offer is confirmed. To stop renewing or discuss cancellation, contact info@sipl.pro. Your quotation and workspace show the subscription dates; renewal pricing and any changed limits are agreed before payment.

Your records and ending access

Your organization remains responsible for the records it supplies and the reports it exports. You grant the service permission to process that information only as needed to provide, protect and support the service as described in the Privacy policy. Use account security or info@sipl.pro to request closure or deletion. Owners should transfer or resolve business ownership before closing their personal account. Removing a login does not automatically erase employer-held records; the Privacy policy and Data deletion page explain the separate processes and retained security records.

Questions and updates

Effective 6 October 2026. Contact info@sipl.pro with service, access, privacy or complaint questions. We will publish updated terms here with their effective date. These terms do not remove rights that cannot be excluded under applicable law. The registered service provider is Sai Infratel Private Limited, B-202, Sector-9 Kamal Vihar, Raipur 492001, India.