Set up a business
Accept your invitation using the invited email. Complete business, branch and shift details before adding employees. A demo request does not create a customer account.
HELP CENTRE
A clear next step.
8 topics
Review attendance
Authorized owners and managers can review manual attendance and correction history. Face attendance requires an approved and enabled scanner setup; ask your manager which attendance process your branch uses.
When the connection drops
Previously loaded attendance views stay readonly and show stale status. Reconnect before changing records. Scanner delivery can queue evidence, but verified offline biometric attendance is not released. Do not clear browser storage while a queue is pending.
Pair a shared scanner
An authorized workspace user creates a short-lived pairing code in Devices. Install and open the intended scanner app before pairing. Browser tabs and installed web apps may use different storage; queued data does not automatically move between them. A PWA is not managed kiosk lockdown.
Export a consistent report
Generate one scoped report snapshot, then export CSV, Excel or print from that snapshot. Unknown absence stays unknown. Snapshots expire and can be invalidated by an owner deletion. Files already downloaded remain your responsibility.
Sign-in and recovery
Use your invited work email and a unique password. Enroll an authenticator in account security. A password reset never removes MFA. If the authenticator is lost, contact your owner; automated lost-factor recovery is not yet released. Never send passwords, recovery codes or secret keys in a demo request.
Give support limited access
Owners can approve a named SIPL agent for specific branches, dates and a limited time. The grant is readonly and can be revoked. Support does not receive customer membership or face templates.
Delete attendance safely
An owner with MFA can preview closed dates and explicitly selected branches under Settings → Delete attendance. Review counts, acknowledge permanent replay blocking and report invalidation, give a reason and type DELETE. Keep the receipt; device and backup stages are separate.
Read the deletion guideTalk to SIPL
For setup, product questions or account support. Please do not include passwords or verification codes.
Monday–Saturday, 10 am–6 pm IST, excluding notified holidays. Our first-response target is one working day.
Tell us your workspace name, device/app version, what happened and when. Share a screenshot with personal details hidden if it helps.
Setup, refund and renewal terms
info@sipl.pro